Technical Customer Success Manager

Summary

Join Apify, a company revolutionizing web scraping and automation technologies, as a Technical Customer Success Manager. You will help customers utilize Apify's tools, solve data challenges, and grow their accounts. Responsibilities include building customer relationships, running demos and workshops, identifying at-risk accounts, and collaborating with other teams. The ideal candidate possesses software development experience, web development knowledge, and customer success experience. Apify offers a supportive work environment with flexible hours, remote work options, and various benefits.

Requirements

• Have experience in software development or a strong interest in tech and a willingness to learn quickly
• Possess some experience with web development or web technologies (understanding of APIs)
• Have experience in customer success or product advocacy, including renewals, upsells, and customer retention
• Demonstrate genuine care for customers and a desire to improve their experience
• Possess the ability to identify opportunities for account growth and pursue them
• Bring energy and a positive attitude
• Be able to take an idea, run with it, and see it through
• Be able to explain complex information clearly and simply to customers
• Be confident in speaking and writing in English
• Work well with others and enjoy being part of a team

Responsibilities

• Help developers succeed with Apify's tools (SDKs, CLI, API, and Crawlee)
• Build real relationships with customers and help them see how Apify fits their needs
• Get customers excited about new features and creative uses of Apify
• Work with engineers to solve customer problems
• Run demos, webinars, or workshops showcasing Apify's capabilities
• Monitor customer progress and find ways to keep them engaged
• Identify at-risk customers and provide assistance
• Identify opportunities to grow accounts (renewals, upsells, new use cases)
• Conduct business reviews with customers
• Guide accounts from low-touch to more hands-on support
• Collaborate with Product, Marketing, and Sales to understand customer needs and advocate for changes
• Identify areas of difficulty for users and advocate for fixes
• Help prioritize new features that benefit customers

Preferred Qualifications

• Experience with web scraping, automation, headless browsers, proxies, SaaS/PaaS platforms, cloud setups, or coding in JavaScript or Python
• Experience with data-driven customer metrics, business reviews, or pricing conversations

Benefits

• Space, support, and autonomy for personal growth
• Full-time position in Prague or Brno
• Option to work remotely
• Flexible working hours
• Holidays are not strictly counted as long as work is completed
• Stock options and profit sharing
• Pet-friendly, kid-friendly, and bike-friendly office
• Team building activities and offsites
• Education and training budget, conference tickets, internal learning sessions, and cross-team work opportunities
• Generous hardware budget
• Free lunches when in the office
• Unlimited supply of coffee, beer, and snacks
• Free entry to Prague Zoo
• Free Multisport card
• Access to ping-pong, chess, PS5, lightsabers, and a foosball league