Technical Customer Success Manager

Summary

Join CData as a Technical Customer Success Manager (CSM) and play a key role in ensuring customer satisfaction and success with our data connectivity products. You will manage a portfolio of top-tier accounts, building strong relationships and providing expert technical guidance. Responsibilities include onboarding customers, resolving technical issues, identifying expansion opportunities, and delivering presentations. This remote position requires a Bachelor's degree in a related field or equivalent experience, strong knowledge of data connectivity and integration technologies, and excellent communication skills. CData offers a comprehensive benefits package including paid time off, health insurance, a 401k with company match, and professional development opportunities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience that provides deep technical proficiency in data connectors, drivers, and tools like those offered by CData
• Strong knowledge of data connectivity, integration technologies, and related tools (SQL, APIs, ETL, cloud data warehouses). Ability to translate complex technical concepts into actionable insights for customers
• Experience managing customer relationships with a focus on long-term success and growth. Excellent communication skills, capable of engaging with both technical and non-technical stakeholders
• Proactively identify and solve customer challenges. Willing to roll up your sleeves to triage and resolve issues as needed
• Experience providing prescriptive solutions based on best practices and core playbooks. Ability to strategically align customer needs with CData’s solutions
• Strong organizational skills with the ability to manage multiple projects and accounts simultaneously. Experience with escalation management and delivering results in a dynamic environment
• Hands-on experience with data and analytics tools (e.g., Tableau, PowerBI, Looker)
• Experience working with API endpoints and authentication protocols for data retrieval and system communication

Responsibilities

• Manage a portfolio of top-tier accounts, focusing on maximizing customer satisfaction and retention. Build strong relationships to help clients achieve their goals with CData products
• Develop a deep understanding of customer environments and data architecture. Provide expert guidance on best practices, addressing and resolving complex technical issues
• Act as the bridge between customers and internal teams, ensuring effective communication of feedback, requirements, and use cases to Product, Sales, Support, and Engineering
• Identify and build expansion opportunities within existing accounts through proactive engagement and demonstrating the value of new features and products
• Guide customers through the technical setup and adoption of CData products. Conduct training sessions to ensure users leverage our solutions to their full potential
• Deliver presentations and demos to both technical and business audiences, showcasing the capabilities of our products in live and remote settings

Preferred Qualifications

• Familiarity with ETL tools like Fivetran, Talend, or Informatica
• Knowledge of deployment architectures in cloud environments (AWS, Azure, Google Cloud)

Benefits

• 11 Paid Holidays
• 20 Days of PTO
• Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
• HSA with Company Contribution
• Employee Assistance Program
• 401k with 6% Immediately Vested Company Match
• Professional development opportunities