Technical Customer Success Manager

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as a Customer Success Manager. You will be the primary point of contact for enterprise clients, building strong relationships and ensuring their satisfaction. Responsibilities include gathering technical requirements, acting as a liaison between stakeholders, and proactively identifying upsell opportunities. You will need a Bachelor's degree, 5+ years of experience in customer success or account management in the technology industry, and strong communication and analytical skills. Experience with AI-powered technologies is a plus. Interface.ai offers a remote-first policy, competitive compensation ($110,000-$140,000), medical/dental/vision insurance, PTO & holidays, and life insurance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients
• Strong understanding of SaaS business models and software development lifecycles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements

Responsibilities

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform
• Gathering technical requirements and artifacts
• Act as a technical and non-technical liaison between key stakeholders
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
• Provide regular updates and reports to internal stakeholders on client health and usage

Preferred Qualifications

• Experience working with AI-powered technologies or customer experience platforms is a plus
• Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance
• Base compensation is expected to be between $110,000 - $140,000. Exact compensation may vary based on skills and location