Finstek is hiring a
Technical Customer Support in Worldwide

Logo of Finstek
Technical Customer Support
🏢 Finstek
💵 ~$33k-$40k
📍Worldwide
📅 Posted on Jun 11, 2024

Summary

The job is for a Technical Customer Support role in Finstek's Level 1 Technical Operations team. The employee will provide day-to-day support for various systems, handle customer technical issues professionally, update customers on issue statuses according to SLA and procedures, escalate alerts/issues to internal teams, monitor server health, independently analyze system issues, produce regular reports, and track all issues in a ticketing system.

Requirements

  • 1+ year(s) of a relevant working experiences
  • Strong communication skills
  • Strong logical thinking and analytical skills
  • Fluent written and spoken Chinese and English (B1+)

Responsibilities

  • Provide day-to-day support for Finstek systems such as MT4/MT5, Bridge and client's CRM
  • Support our clients with technical issues in a professional manner
  • Provide our customers with status updates according to the SLA and procedures
  • Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
  • Monitor and manage servers statuses and network connectivity
  • Independently analyze and identify root causes of system and trading issues
  • Produce regular business and technical reports

Benefits

  • Competitive market salary reviewed once a year
  • Professional training and conferences, with the partial/full compensation
  • Medical insurance (depends on location)
  • Possibility to work remotely
Help us out by mentioning to Finstek that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs