Finstek is hiring a
Technical Customer Support in Worldwide

Logo of Finstek
Technical Customer Support
🏢 Finstek
💵 ~$33k-$40k
📅 Posted on Jun 11, 2024


The job is for a Technical Customer Support role in Finstek's Level 1 Technical Operations team. The employee will provide day-to-day support for various systems, handle customer technical issues professionally, update customers on issue statuses according to SLA and procedures, escalate alerts/issues to internal teams, monitor server health, independently analyze system issues, produce regular reports, and track all issues in a ticketing system.


  • 1+ year(s) of a relevant working experiences
  • Strong communication skills
  • Strong logical thinking and analytical skills
  • Fluent written and spoken Chinese and English (B1+)


  • Provide day-to-day support for Finstek systems such as MT4/MT5, Bridge and client's CRM
  • Support our clients with technical issues in a professional manner
  • Provide our customers with status updates according to the SLA and procedures
  • Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
  • Monitor and manage servers statuses and network connectivity
  • Independently analyze and identify root causes of system and trading issues
  • Produce regular business and technical reports


  • Competitive market salary reviewed once a year
  • Professional training and conferences, with the partial/full compensation
  • Medical insurance (depends on location)
  • Possibility to work remotely
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