Technical Customer Support

Summary

The job is for a Technical Customer Support role in Finstek's Level 1 Technical Operations team. The employee will provide day-to-day support for various systems, handle customer technical issues professionally, update customers on issue statuses according to SLA and procedures, escalate alerts/issues to internal teams, monitor server health, independently analyze system issues, produce regular reports, and track all issues in a ticketing system.

Requirements

• 1+ year(s) of a relevant working experiences
• Strong communication skills
• Strong logical thinking and analytical skills
• Fluent written and spoken Chinese and English (B1+)

Responsibilities

• Provide day-to-day support for Finstek systems such as MT4/MT5, Bridge and client's CRM
• Support our clients with technical issues in a professional manner
• Provide our customers with status updates according to the SLA and procedures
• Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
• Monitor and manage servers statuses and network connectivity
• Independently analyze and identify root causes of system and trading issues
• Produce regular business and technical reports

Benefits

• Competitive market salary reviewed once a year
• Professional training and conferences, with the partial/full compensation
• Medical insurance (depends on location)
• Possibility to work remotely