Technical Customer Support

Summary

Join a dynamic, fully remote church-focused website builder company in the Philippines as a Technical Customer Support representative. Working EST or PST hours, you will earn $1200-$1400 USD/month. This role requires strong technical skills in web design and management, excellent communication, and problem-solving abilities. You will assist with website setup, updates, and maintenance, troubleshoot technical issues, and provide customer support via email, chat, and phone. Collaboration with internal teams and documentation of issues are also key responsibilities. The ideal candidate possesses proven customer support experience, web design platform knowledge (WordPress, Wix, Webflow), and basic HTML/CSS understanding.

Requirements

• Proven experience in customer support, preferably in a technical or web-related field
• Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools
• Basic understanding of HTML, CSS, and web design principles
• Strong problem-solving skills with the ability to explain technical concepts to non-technical users
• Excellent written and verbal communication skills in English
• Ability to multitask and manage time effectively in a remote environment
• Able to provide references from previous employers upon request

Responsibilities

• Assist in website setup, updates, and maintenance for client projects
• Make minor design changes and adjustments based on customer requests
• Identify and resolve website performance or functionality issues
• Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner
• Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow)
• Provide guidance and training to clients on using web platforms effectively
• Work closely with the design and development teams to escalate complex issues
• Document customer interactions, common issues, and resolutions for internal knowledge sharing
• Provide feedback to the product team to improve services and tools