Technical Customer Support Engineer

Summary

Join ClickHouse's growing support team as a Technical Support Engineer! This customer-facing role involves supporting users globally via various channels (chat, calls, Slack, meetings), developing ClickHouse-based solutions, collaborating with internal teams, and mentoring colleagues. You will be responsible for providing excellent customer service, meeting SLAs, and building strong relationships. The ideal candidate possesses technical expertise in ClickHouse or related domains, strong communication skills, and a collaborative mindset. This is a remote-first position offering competitive compensation, stock options, and various perks.

Requirements

• Possess technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Have previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Have strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• Possess a mindset of teamwork, global engagement, empathy, and solving challenging problems
• Have a sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• Have the ability to build trusted relationships with colleagues, customers, and partners
• Be self-driven, curious, and eager to continuously learn and grow

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse
• Provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• Build strong, trusted relationships with colleagues, customers, and partners

Preferred Qualifications

• Have experience with ClickHouse
• Have experience with OSS and open-source technologies, as a user, community member, or contributor
• Have experience with Azure, GCP or AWS
• Have experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

• Cash compensation and a stock options grant
• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member who joins our company receives stock options
• Time off - Flexible time off in the US, generous entitlement in all countries
• A $500 Home office setup if you’re a remote employee
• Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)