Lodgify is hiring a
Technical Customer Support Specialist

Summary

Join our team as a Technical Customer Support Specialist to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify.

Requirements

• Experience in technical customer support or a similar role
• Strong verbal and written communication skills in English
• Patience, attention to detail, and strong logical thinking
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
• Positive attitude and a strong sense of responsibility
• Eagerness to learn about technology

Responsibilities

• Provide guidance to users on different connection types
• Proactively troubleshoot more complex technical issues with clients, related to our platform integrations
• Take appropriate action and guide customers to resolve their issues
• Respond to requests for assistance via email, tickets, or chats
• Deliver excellent customer service, ensuring high satisfaction
• Maintain strong client relationships through phone, chat, email, and screen-sharing support
• Report customer feedback and issues to relevant teams and follow up as needed

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities