Teramind is hiring a
Technical Customer Support Specialist
Teramind
π΅ ~$140k-$150k
πRemote - Mexico
Please let Teramind know you found this job on JobsCollider. Thanks! π
Summary
Join our team of innovators who are redefining insider risk management through cutting edge technology. We're seeking a Customer Support Specialist to provide timely, empathetic help that keeps the customerβs needs at the forefront of every interaction.
Requirements
- Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
- Ability to navigate comfortably in Linux, Windows, and MacOS
- Good knowledge of working with ticketing systems
- Basic knowledge of SQL (PostgreSQL)
- Basic knowledge of servers
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English
- Strong interpersonal skills and ability to work with customers & cross-functional teams
- Has strong reading comprehension and attention to detail
- Has customer service experience and familiarity with ticketing systems or other written customer interactions
- Ability to translate intricate technical details to simple, understandable terms
Responsibilities
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Identify trends in support requests to help create long-term solutions
Preferred Qualifications
- ITIL methodology
- Agile methodology
- Development skills
- Basic understanding of B2B SaaS products, IT security
Benefits
- Competitive salary with a focus on a global market
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Ongoing training and development opportunities
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$180k-$230kπIndia
- π°~$47k-$54kπPhilippines
- π°~$121k-$232kπPhilippines
- π°~$43k-$75kπIndonesia
- π°~$60k-$70kπUnited States
- π°~$90k-$160kπWorldwide
- π°$56kπUnited States
- π°$70k-$85kπWorldwide
- π°~$175k-$200kπCanada
Please let Teramind know you found this job on JobsCollider. Thanks! π