Technical Enablement Director

Summary

Join Forward Networks as their experienced Technical Enablement Director! You will design, develop, and deliver technical resources and training programs for sales engineering, customer success, and related teams. This role requires collaborating with various teams to identify training needs and ensure confident communication of the company's technical value. You will create a comprehensive technical enablement strategy, develop engaging training materials, and deliver training sessions. The ideal candidate possesses a strong technical background in networking, cybersecurity, and public cloud, along with excellent communication and presentation skills. Forward Networks offers a competitive salary and the opportunity to work remotely (with some travel).

Requirements

• Strong technical background in relevant technology domain, including networking, cybersecurity, and public cloud domains
• Excellent communication and presentation skills to effectively convey complex technical concepts
• Proven experience in designing and delivering technical training programs and certification frameworks
• Ability to collaborate effectively with cross-functional teams
• Project management skills to manage multiple enablement initiatives
• Strong understanding of sales processes and customer needs
• Experience with learning management systems and training delivery tools
• Bachelor's degree or higher, or equivalent, with a proven history of making an impact and driving business outcomes
• Minimum 5+ years of work experience - including some combination of Direct Sales and Sales Enablement, Product Marketing or Sales Training working for a Networking, Software/SaaS or security company

Responsibilities

• Assess technical enablement needs across all customer-facing technical teams, identifying gaps in knowledge and skillsets
• Create a comprehensive technical enablement strategy aligned with company goals and product roadmap
• Develop performance metrics and KPIs to measure the effectiveness of enablement programs
• Partner with product management, engineering, marketing, and sales leadership to identify training needs and align enablement initiatives
• Work closely with subject matter experts to develop high-quality technical training content
• Gather feedback from stakeholders to continuously improve enablement programs
• Design and develop engaging technical training materials, including presentations, workshops, online courses, and reference guides
• Design and develop product/platform certification framework for eventual external consumption
• Deliver training sessions to sales engineering teams, customer success, technical consultants, and other relevant personnel
• Tailor training content to different audience levels and roles within the organization
• Utilize learning management systems (LMS) and other technical enablement platforms to deliver and track training programs
• Stay updated on industry trends and new technologies to incorporate into training content

Preferred Qualifications

The position can be remote USA, however candidates will travel 30% unless based in Santa Clara CA.  All remote candidates must be at a location/city  near a major airport

Benefits

The expected salary for this role is between $180,000-$230,000 per year