Director, Technical Presales & Solutions

Summary

Join Particle Health as their Director of Technical Presales & Solutions to build and lead the presales and post-sales engineering function. This player-coach role requires strategic leadership and hands-on technical execution, ensuring Particle's solutions deliver measurable impact. You will partner with sales, prospects, and customers, conducting deep technical discovery and designing compelling demonstrations. Collaborate with digital health innovators, enterprise providers, and payers to unlock the potential of Particle's insights platform. This position offers the opportunity to shape the future of technical presales and solutions at Particle Health while making a tangible impact on healthcare interoperability. The role involves leading a team, developing scalable processes, and ensuring seamless customer onboarding and support.

Requirements

• 8+ years of experience in pre-sales engineering, solutions engineering, or implementation engineering, with at least 2 years in a management role
• Expertise in healthcare data (medical records, claims), regulatory frameworks (e.g., HIPAA, CMS interoperability rules), and customer workflows in healthcare
• Strong SQL scripting skills, with the ability to query, analyze, and interpret healthcare data for customer use cases
• Experience working with AI models and machine learning outputs, with the ability to translate insights into real-world applications for payers and providers
• Skilled in consultative selling, with a strong ability to translate technical complexity into impactful solutions for customers
• Proven track record of building and scaling technical teams that deliver measurable business impact
• Experience fostering high-performing, collaborative, and inclusive team cultures
• Deep understanding of healthcare customer types (payers, providers, digital health innovators, life sciences) and their unique challenges and success metrics
• Expertise in designing scalable workflows, integration strategies, and system architecture to meet diverse customer needs
• Exceptional communication and stakeholder engagement skills, with the ability to influence both technical and executive audiences
• Strong collaborator who thrives in fast-paced, high-growth environments and can align technical initiatives with strategic business goals

Responsibilities

• Lead technical discovery with prospects, diving deep into clinical, operational, and business challenges to align our solutions with their needs
• Deliver compelling demonstrations, proofs-of-concept, and presentations to both technical and executive stakeholders, showcasing the real-world impact of our solutions
• Anticipate and address technical objections to build confidence and trust throughout the sales cycle
• Leverage SQL scripting to analyze patient data, demonstrating how Particle’s platform enables AI-driven insights and real-time decision-making for healthcare customers
• Build, mentor, and inspire a high-performing team of Solutions Engineers who deliver exceptional results across the customer journey
• Define and execute a scalable systems, workflow, and process strategy that supports Particle’s growth and delivers high-impact outcomes for customers
• Act as a technical leader, guiding both internal teams and customers in solving complex challenges in healthcare data, analytics, AI models, and interoperability
• Partner with sales to lead high-value consultative engagements with providers (VBC and Fee-for-Service), payers, and life sciences organizations
• Interpret AI model outputs and healthcare data trends, helping customers apply these insights to improve risk stratification, care coordination, and reimbursement strategies
• Query and analyze patient data using SQL, extract insights, and translate those findings into compelling use cases for payers, providers, and digital health customers
• Leverage a deep understanding of customer workflows and challenges to align Particle’s platform with their specific use cases, driving adoption and long-term success
• Oversee seamless customer onboarding, integration strategies, and solution delivery, ensuring rapid time-to-value for customers
• Partner with Customer Success to track and optimize customer usage, satisfaction, and business outcomes
• Lead troubleshooting and escalation efforts, ensuring swift resolution of technical challenges while continuously improving internal processes
• Serve as the voice of the customer, providing actionable insights to Product and Engineering teams to influence the product roadmap and enhance solutions
• Develop internal enablement resources—such as playbooks, knowledge bases, and training materials—to empower internal teams and customers

Benefits

• Unlimited PTO and a flexible, fully remote work setup, giving you control over your schedule
• 95%+ employer-paid health benefits for you and generous coverage for your family
• Employer 401(k) contribution to help you build a secure future
• Mental health benefits to support your well-being
• Receive employee equity, ensuring you share in the company’s success
• Access 14 weeks of fully paid parental leave, so you can focus on what matters most