Summary
Join Netfor's team as a Technical Help Desk Representative and launch your customer service career. This entry-level role provides hands-on experience, mentoring, and training. You will provide phone support, troubleshoot basic technical issues using a knowledge base, and follow established processes. The position requires strong communication skills, multitasking abilities, and reliability. Advancement opportunities are available, and the role is 100% remote. Netfor offers a supportive team environment and various benefits.
Requirements
- Strong verbal and written communication skills
- Ability to type at least 35 words per minute
- Comfortable multitasking (talking, typing, and navigating systems)
- Reliable, punctual, and professional under pressure
- Basic familiarity with Windows operating systems and Microsoft Office 365
- Motivated and eager to learn
- Comfortable following processes without deviation
- Positive attitude and a team player
Responsibilities
- Answer inbound customer calls and provide timely, accurate assistance
- Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
- Follow step-by-step processes to guide customers or escalate issues to clients
- Document customer interactions clearly and professionally
- Deliver outstanding customer service to earn positive feedback
Preferred Qualifications
- Experience troubleshooting Windows, printers, or networking is a plus, but not required
- At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited
Benefits
- Generous PTO (up to 76.96 hours/year in year one)
- 401(k)
- Health, dental, and vision insurance