Technical Help Desk Representative

closed
Netfor Logo

Netfor

πŸ’΅ $33k
πŸ“Remote - Worldwide

Summary

Join Netfor's team as a Technical Help Desk Representative and launch your customer service career. This entry-level role provides hands-on experience, mentoring, and training. You will provide phone support, troubleshoot basic technical issues using a knowledge base, and follow established processes. The position requires strong communication skills, multitasking abilities, and reliability. Advancement opportunities are available, and the role is 100% remote. Netfor offers a supportive team environment and various benefits.

Requirements

  • Strong verbal and written communication skills
  • Ability to type at least 35 words per minute
  • Comfortable multitasking (talking, typing, and navigating systems)
  • Reliable, punctual, and professional under pressure
  • Basic familiarity with Windows operating systems and Microsoft Office 365
  • Motivated and eager to learn
  • Comfortable following processes without deviation
  • Positive attitude and a team player

Responsibilities

  • Answer inbound customer calls and provide timely, accurate assistance
  • Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
  • Follow step-by-step processes to guide customers or escalate issues to clients
  • Document customer interactions clearly and professionally
  • Deliver outstanding customer service to earn positive feedback

Preferred Qualifications

  • Experience troubleshooting Windows, printers, or networking is a plus, but not required
  • At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited

Benefits

  • Generous PTO (up to 76.96 hours/year in year one)
  • 401(k)
  • Health, dental, and vision insurance
This job is filled or no longer available

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