Technical Help Desk Representative

Summary

Join Netfor's team as a Technical Help Desk Representative and launch your customer service career. This entry-level role provides hands-on experience, mentoring, and training, with opportunities for advancement and special projects. You will provide phone support to customers, troubleshooting and resolving basic technical issues using a knowledge base. The role emphasizes clear communication, reliability, and adherence to processes. Netfor offers a supportive team environment and remote work options. This is a great opportunity for dependable individuals who excel at communication and enjoy helping others.

Requirements

• Strong verbal and written communication skills
• Ability to type at least 35 words per minute
• Comfortable multitasking (talking, typing, and navigating systems)
• Reliable, punctual, and professional under pressure
• Basic familiarity with Windows operating systems and Microsoft Office 365
• Motivated and eager to learn
• Comfortable following processes without deviation
• Positive attitude and a team player

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance
• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
• Follow step-by-step processes to guide customers or escalate issues to clients
• Document customer interactions clearly and professionally
• Deliver outstanding customer service to earn positive feedback

Preferred Qualifications

• Experience troubleshooting Windows, printers, or networking is a plus, but not required
• At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited

Benefits

• 100% Remote (Work from Home)
• 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training)
• 2–3 weeks, Monday–Friday, training is conducted on the 1st shift
• Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills)
• Generous PTO (up to 76.96 hours/year in year one), 401(k), health, dental, and vision insurance