Supervisor

Summary

Join Global Healthcare Exchange (GHX) as a Supervisor, Contract Operations and lead a team of 3-4 analysts in managing the deal management process, including scoping and contract drafting. You will be responsible for handling large and complex deals, developing process improvements in the Contract Life-Cycle Management (CLM) process, and collaborating with cross-functional teams. The role requires strong leadership, excellent communication skills, and experience in contract cycle management. You will also train new Sales leaders and reps on contracting processes and maintain high levels of contracting throughput and accuracy. The compensation package includes a competitive salary, health benefits, and other perks. GHX is committed to providing a positive and inclusive work environment.

Requirements

• Bachelor’s degree in related discipline or a combination of education and related experience
• Minimum 5 years of experience in contract cycle management or related experience, including sales operations
• Experience using software workflow applications and Salesforce.com or another CRM
• Experience working with standard contract and legal documents, including but not limited to User Agreement, Master Services Agreements, Statement of Work, Order Forms, Business Associated Agreement, and Non-Disclosure Agreement
• Experience on onboarding and training new employees

Responsibilities

• Effectively lead a team of 3-4 Contract Operations analysts, including the selection, onboarding, and ongoing training and development
• Operate as primary resource to process large and complex deals, which includes hands-on scoping and contract drafting
• Develop and propose improvements to the current processes with the goal of increased digitization for scalability
• Track and maintain priorities in Salesforce.com and report out to management
• Maintain high levels of contracting throughput and accuracy with regular monitoring and reporting of service levels
• Collaborate with leadership in Product Management, Sales, Legal, and Finance to gather business and technical requirements to fulfill and complete the appropriate customer documents for large and complex deals within scope
• Train new Sales leaders and reps on contracting processes
• Support the team in rescoping deals, including configuration in Conga CPQ (Apttus) and Icertis CLM in adherence to company guidelines and/or drafting Agreements, Statement of Work, and Order Forms
• Answer questions related to the contracting process from Sales as well as Contract Operations team members
• Document Contract Operations processes and best practices

Preferred Qualifications

• 5 years supporting a commercial process
• CLM, Conga CPQ (Apttus), Icertis CLM and Salesforce Revenue Cloud experience
• Software-based commercial solutions experience
• Familiarity with product and services pricing, accounting, and financial principles

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement