Technical Implementation Consultant

Summary

Join Granicus as a Technical Implementation Consultant and lead multiple technical product implementations, advocating for best practices to ensure client success. You will ensure implementations meet client needs, clarify implementation commitments, and develop training and implementation documentation. Conduct system training for clients and maintain clear accountability within Granicus and client organizations. This role requires experience in managing technical projects with large organizations, a passion for public sector success, and excellent communication skills. The position is based in Costa Rica. Granicus offers a remote-first work environment and a commitment to diversity and inclusion.

Requirements

• Experience implementing and managing complete technical projects with large organizations
• Passion for public sector success
• Client focus – able to understand what drives customer needs
• Excitement for managing multiple simultaneous projects in a fast-paced environment
• World class problem solving skills
• Excellent communication skills via multiple formats (oral and written)
• Successful facilitation of technical implementations
• Project Management, preferably with public-sector clients
• BA/BS degree or equivalent
• Expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.)
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality
• Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
• Clarify and drive implementation commitments
• Develop training and implementation documentation for customized implementations
• Conduct system training for client administrators and developers when applicable
• Establish and maintain clear chains of accountability within Granicus and client organizations
• Maintain project plans and other forms of communications regarding status and issues for assigned engagements

Preferred Qualifications

Advanced knowledge of PHP, WordPress, JavaScript/jQuery, mobile aps, Web Services, HTML5, APIs and other web technologies

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand