Technical Implementation Manager

Summary

Join RapidSOS as a Technical Implementation Manager and play a key role in deploying our life-saving platform to emergency communication centers. Lead the implementation process, ensuring seamless integration of our VoIP call-taking system and on-site hardware/software setup. This highly dynamic role involves frequent travel across the U.S. to work directly with public safety stakeholders. You will collaborate with internal teams and external partners to optimize field execution and gather feedback to improve our processes. Success in this role requires strong technical expertise in VoIP and network infrastructure, excellent communication skills, and a proactive approach to problem-solving. RapidSOS offers a competitive salary and benefits package, including equity participation, in a dynamic and flexible work environment.

Requirements

• 5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility
• Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
• Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
• Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
• Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
• A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly
• A team player with a low ego and high sense of mission alignment
• Ability and willingness to travel 75% of the time

Responsibilities

• Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
• Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
• Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
• Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
• Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
• Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices
• Identify scope and technical risks, assist in overcoming limitations both internally and externally
• Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

Preferred Qualifications

• Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow
• Knowledge of APIs
• ENP Certification

Benefits

• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team