Technical Implementation Manager

Summary

Join Vital as a Technical Implementation Manager and lead the successful deployment of our patient experience applications to customers. You will own the entire implementation process, from initial kickoff to go-live, ensuring seamless integration and configuration within diverse healthcare environments. This role requires strong project management skills, experience with healthcare IT systems, and excellent client communication. You will configure our platform, coordinate with hospital IT teams, develop implementation plans, train client staff, and serve as the technical point of contact. Vital offers competitive benefits, including stock options, remote work equipment, a home office setup budget, an annual learning and development budget, competitive salary, comprehensive medical/dental/vision insurance, and more.

Requirements

• Technically-minded professional with strong project management capabilities
• Experience rolling out software solutions in healthcare environments
• Understanding of healthcare IT systems, standards, and integration approaches
• Excellent client communication skills with ability to build trust and rapport
• Problem-solver who can navigate technical challenges during implementation
• Detail-oriented with ability to manage multiple concurrent rollout projects

Responsibilities

• Lead implementation projects end-to-end, with an emphasis on successful solution rollout and client adoption
• Configure and set up facilities within our platform using our internal applications
• Coordinate with hospital IT teams to establish necessary data integrations (HL7, FHIR, SFTP)
• Develop and execute implementation plans with clear milestones and timelines
• Train client staff on platform usage and best practices
• Serve as the technical point of contact throughout the deployment process
• Ensure smooth transition from implementation to ongoing support

Preferred Qualifications

Experience with system configuration and technical setup (specific healthcare experience preferred but not required)

Benefits

• Every team member at Vital gets to share in our success in the form of stock options
• We'll provide you with the equipment you'll need to work remotely
• Budget to get your home office setup, or the cost of a co-working space
• Annual learning & development budget to support your career growth
• Competitive salary
• Medical/Dental/Vision plus ancillary insurances