Deutsche Telekom IT Solutions is hiring a
Technical Incident Manager

Summary

The job is for a role in incident resolution and management at Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group. The position requires German and English language skills, experience in 1st/2nd level support, and ITIL knowledge is beneficial. Remote work is possible within Hungary.

Requirements

• German and English language knowledge: B2/C1
• Experience in 1st/2nd level support/incident/change management etc

Responsibilities

• Lead and coordinate CBI High/Critical incident resolution
• Conduct Root Cause Analysis (RCA)
• Manage lifecycle of incident / problem tickets
• Initiate and lead technical conference calls
• Coordinate efforts of all involved parties, including suppliers and external teams
• Initiate and drive internal and external escalation procedures
• Create and distribute Incident / RCA reports to key stakeholders
• Make recommendations for process and quality improvements
• Set and track measures for process and quality improvement activities
• Agent for special, management driven escalations / topics

Preferred Qualifications

ITIL knowledge is an advantage

Benefits

Remote work is possible within Hungary