Remote Technical Account Manager

Summary

The job is for a Technical Account Manager (TAM) at InfluxData, a remote-first company. The TAM will prioritize customer success, communicate effectively, and act as the primary point of contact in case of significant incidents. They will work with customers to ensure full adoption of the InfluxData Platform, problem-solve, debug, troubleshoot, and advocate for customers.

Requirements

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience
• Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset
• Empathy for people facing technical challenges, with strong problem-solving abilities
• Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
• Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management
• Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)

Responsibilities

• Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform
• Problem-solving, debugging and troubleshooting to resolve customer issues
• Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development
• Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities
• Guiding customers through the adoption of new features or transitions, ensuring smooth implementation
• Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions
• Documenting customer environments and modifications, while monitoring and reporting on case metrics
• Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401k
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice