Remote Technical Account Manager

Summary

The job is for a Technical Account Manager at Check, a company transforming the payroll industry. The role involves managing key stakeholder relationships, aligning strategic product visions, providing technical guidance, and traveling to see partners. Ideal candidates have over 4 years of customer success experience, strong communication skills, technical proficiency, and an entrepreneurial mindset.

Requirements

• Demonstrated over 4 years of experience in a role centered on driving the success of external customers
• Strong communication skills and executive presence
• Possesses hands-on technical experience working with APIs and proficiency in navigating code and technical infrastructures
• Enjoys’ learning new technologies and adapting to evolving environments
• Strong commitment to building relationships with key partners and internal stakeholders
• Capable of managing competing priorities and delivering results with an entrepreneurial mindset
• Displays intellectual curiosity and comfort in navigating uncertainty

Responsibilities

• Serve as the subject matter expert for Check’s partners to achieve their technical and business goals
• Own the post-sales technical strategy for partners and ensure understanding and alignment of mutual roadmaps
• Provide clear technical guidance on Check’s solutions
• Establish and own relationships with key technical stakeholders
• Be an external advocate for innovation and early adoption of Check products to partners and an internal advocate of partner needs to Check teams
• Serving as the escalation point for technical incidents and issues that arise beyond the normal Check support channels

Preferred Qualifications

Willing and able to attend our annual 3-day company offsite in the fall

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 9 annual holidays
• A 401k retirement plan
• $100 monthly stipend for home internet and mobile phone expenses