Technical Lead

Summary

Join Capio Group as a Technical Lead and contribute to providing maintenance and operational support for client's multiple Salesforce Orgs, implementing system enhancements, developing new applications, and managing all phases of the Software Development Lifecycle.

Requirements

• Must have a minimum seven (7) years of Full-Time Equivalent (FTE) experience as a Technical Architect
• Direct experience architecting complex IT systems and integrating multiple solutions into a single cohesive architecture
• Must have experience with large-scale projects: Demonstrated experience in projects with
• A. A minimum of 1,000 users
• B. A minimum of 1 million data records
• Must have a minimum seven (7) years of Full-Time Equivalent (FTE) experience defining and implementing physical and logical technical architectures
• Proven ability to design and implement architectures including
• A. High availability infrastructure: Clustering, load balancing, and other strategies to ensure system reliability and uptime
• B. Scalable hosting solutions: Designing systems that can accommodate varying loads and user numbers
• C. Real-time integration technologies: Utilizing technologies and techniques for real-time data integration
• D. Phased solution deployment: Implementing temporary interfaces and integration methods during phased rollouts
• E. Multi-tiered architecture: Experience with architectures that involve multiple layers (presentation, application, data)
• Must have a minimum of seven (7) years of Full-Time Equivalent (FTE) experience with Salesforce architecture
• Specific experience with Salesforce Service Cloud or other Salesforce cloud solutions
• Must have a minimum seven (7) years of Full-Time Equivalent (FTE) experience with integrating disparate applications and handling heterogeneous data
• Must have a minimum of seven (7) years of Full-Time Equivalent (FTE) experience in all phases of the SDLC including requirements gathering, design, development, testing, deployment, and maintenance
• Must possess a Bachelor’s degree in an IT-related or Engineering field
• Additional qualifying experience may substitute for the required education on a year-for-year basis. A copy of the degree must be provided upon request
• Must be able to provide at least two (2) current references from previous engagements with other companies or government entities of similar size, scope, and type of service

Responsibilities

• Provide ongoing maintenance and operational support for all listed applications
• Resolve production issues and bugs efficiently
• Support enhancements and new feature development as needed
• Manage data imports and outgoing registration emails to claimants where applicable
• Manage all phases of the SDLC for existing applications, including requirements gathering, design, development, unit testing, test planning, test preparation, and execution
• Develop new applications as business needs arise, following the same SDLC phases
• Provide comprehensive testing services including planning, strategy, entry and acceptance criteria, test data preparation, environment support, and UAT test scenarios and scripts
• Perform release planning and execute code deployment activities across all environments (development, test, pre-production, and production) in coordination with Client stakeholders
• Utilize Client tools for project planning, software development, release management, configuration management, and document testing activities, including defect tracking and resolution
• Release enhancements, changes, and improvements, or address technical debt at least once a month using Agile methodology
• Provide necessary artifacts and reflect these activities in monthly reports
• Support ad-hoc reporting requests at both the Salesforce Org level and application level
• Create and update system documentation including the System Design Documentation, System Security Plan (SSP), System Architecture Document (SAD), Information Systems Recovery Plan (ISRP), and Technical Support Protocol (TSP) for all applications
• Support periodic code analysis with Veracode for all applications and immediately detect flaws to conform to Client policies
• Support integration with Elastic for operational visualizations, usage trends, business insights, alert creation, and log availability for troubleshooting
• Support various testing types including system testing, integration testing, heuristics testing, Application Security Assessment (ASA), User Acceptance Testing (UAT), Usability Experience (UX), and Customer Experience (CX)
• Investigate and resolve production issues, providing solutions as necessary
• Gather requirements, design, develop, unit test, plan, prepare, and execute corrective, adaptive, perfective, and enhancement changes
• Provide test planning, testing strategy, entry and acceptance criteria, test data preparation, environment support, test reports, test scenarios, and scripts for UAT
• Support provisioning and de-provisioning of users based on customer requests
• Prepare, plan, facilitate, and update applications as necessary, including regression testing and support for periodic Salesforce upgrades
• Analyze and implement necessary changes in response to legislative updates within contract constraints
• Support enhancements to API integrations between applications and other Client systems
• Develop new APIs as needed based on evolving business requirements and integration needs
• Provide all document deliverables in electronic form using Microsoft Office tools, as appropriate
• Submit deliverables established by the Work Authorization process along with the related Work Authorization
• Develop and maintain comprehensive documentation, including user guides, training materials, and system operation manuals
• Ensure this documentation is regularly updated and accessible to Client’s staff, and provide training on how to use and update these resources
• Offer on-demand support and training resources, such as recorded webinars, FAQs, and troubleshooting guides, to assist Client’s staff with ongoing questions or issues they may encounter
• Organize knowledge-sharing sessions where vendor experts and Client’s staff can discuss challenges, share insights, and collaborate on solutions related to system use and development
• Implement a feedback mechanism to collect input from Client’s staff on training effectiveness and areas for improvement

Benefits

• Flexible workplace
• Great work-life balance