Technical Lead, Order and Account Management

Summary

Join Brightspeed's growing team as a Technical Lead, Order and Account Management! Lead small to complex UI business initiatives focused on orchestration, workflow, activation, and provisioning. You will own technical delivery and integration management, coordinating across IT and business partners. This role requires strong hands-on experience and expertise in architecture, design, development, and deployment of enterprise systems. You will evaluate existing architecture, address challenges, and evolve designs. Success in this position demands excellent communication and collaboration skills, along with a proven track record of leadership in a fast-paced environment. Brightspeed offers competitive compensation and a comprehensive benefits package.

Requirements

• Bachelor’s degree in computer science, Engineering, or Equivalent with 10+ years of hands-on industry experience
• Experience in architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving web, server, and databases in cloud ecosystem
• Experience in designing and building rich user interfaces
• Experience in working with HTML5, CSS, AngularJS, Angular, ReactJS
• Experience in working with ServiceNow and Service Portal
• Experience in managing and driving software systems integration and delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment
• Experience in Jira, Confluence and SharePoint
• Experience in Office 360 suite - Excel, Visio and PowerPoint
• Experience in full stack development – web, server, databases in cloud environments
• 10+ years of experience in software and operations engineering with 5+ years of leadership experience
• 10+ years of experience in telecom domain, product, and services
• 7+ years of design and development in the OSS/BSS space around Order Management, provisioning and activation for Consumer portfolio environments
• Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones
• Good communication skills, ability to thrive in a dynamic fast paced environment

Responsibilities

• Lead small to complex business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class customer experience
• Own technical delivery and integration management
• Coordinate and drive the delivery across IT and business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment and support
• Hands-on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis
• Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations in Mass Market
• Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
• Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
• Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
• Translate business requirements to software specification and requirements
• Lay out the high-level systems design and specification in an ecosystem involving ERP systems, Databases Cloud and Web based applications
• Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
• Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
• Optimize performance and improve UX of existing components
• Work closely with senior management, analyzing long-term business goals and suggest ways the organization might achieve these goals with technology
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Preferred Qualifications

• Telecom Provisioning Platform experience
• Telecom Inventory experience
• Order Orchestration experience
• Experience in creating a generic UI framework

Benefits

• Competitive compensation
• Comprehensive benefits
• Competitive medical, dental, vision, and life insurance
• An employee assistance program
• A 401K plan with company match
• A host of voluntary benefits
• Paid time off programs