Technical Manager, Medium Voltage

Summary

Join SMA America's Service team as a Technical Manager, Medium Voltage! This role involves owning all technical issues related to medium voltage equipment across the US. You will provide technical support, troubleshoot complex issues, collaborate with internal and external teams, and drive root cause analysis. The ideal candidate possesses a Bachelor's degree in Electrical Engineering (Master's preferred), 5-7 years of relevant experience, and in-depth knowledge of medium voltage equipment. This fully remote position offers a competitive salary and comprehensive benefits. If you're passionate about solar technology and want to work for an award-winning company, apply today!

Requirements

• Have a Bachelor’s degree in Electrical Engineering or related field
• Have 5-7 years of experience in the field of medium voltage electrical systems, with a focus on switchgear and transformers
• Possess in-depth knowledge of medium voltage equipment, with experience in installation, maintenance, troubleshooting, and technical support
• Have proven experience in customer communication, especially in high-pressure or complex technical situations
• Have experience in managing and supporting field service engineers or technical teams
• Possess a strong ability to work cross-functionally with internal teams (engineering, R&D, customer service) and external stakeholders (customers, third-party service providers)
• Demonstrate the ability to identify the root cause of technical issues and implement corrective actions efficiently
• Have the ability to create and maintain technical reports, issue logs, and action plans

Responsibilities

• Take full responsibility for all medium voltage switchgear and transformer-related issues across the US install base
• Act as the central point of contact for internal teams, customers, and service providers for escalated medium voltage technical issues
• Provide regular status updates to customers on the progress of field issues, ensuring transparency and clear communication on next steps and resolution timelines
• Manage customer expectations effectively, ensuring all technical challenges are addressed and resolved promptly
• Support medium voltage field service engineers by offering technical guidance and expertise on complex field issues
• Assist and mentor field service teams to troubleshoot and resolve technical problems, ensuring high-quality service delivery
• Coordinate with service providers to ensure timely response to field issues and technical support
• Collaborate with headquarters (HQ) in Kassel and other engineering teams to establish clear root cause analyses for technical failures or recurrent issues
• Ensure swift and accurate corrective actions are identified and implemented to prevent future occurrences
• Drive process improvements and feedback loops to continually improve the service and support provided for medium voltage equipment
• Stay current on industry trends and developments related to medium voltage switchgear, transformers, and other related equipment
• Develop and deliver internal training materials to upskill the field service engineers and team members on handling medium voltage issues effectively
• Work closely with the R&D and technical teams at HQ to ensure accurate knowledge transfer and timely problem resolution for medium voltage equipment
• Ensure all technical issues are well-documented and feedback is shared with the product and engineering teams to improve future product offerings and service solutions

Preferred Qualifications

Have a Master’s degree

Benefits

• Salary Range: $104,000-134,000
• Comprehensive benefits including health/dental/vision with $0 premium options
• 401k with match
• Advanced training and education opportunities
• Fully remote in the US