Technical Onboarding Specialist

Summary

Join Kiddom as a Technical Onboarding Specialist and play a pivotal role in onboarding new customers. Partner with internal and external stakeholders to ensure smooth rostering, support, provisioning, and monitoring of Kiddom's services. Leverage your expertise in educational technology and K-12 institution needs to design solutions that maximize the impact of Kiddom's platform. Collaborate with various teams to foster a positive onboarding experience and address customer challenges. Contribute to continuous improvement by staying updated on EdTech trends and refining onboarding procedures. This role requires strong technical skills, excellent communication, and a customer-centric approach.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field; Master’s degree preferred
• 2+ years of experience in technical solution design or architecture, with at least 3 years in the K-12 EdTech industry
• Strong written and verbal communication skills, with the ability to explain technical processes to non-technical stakeholders
• Demonstrated experience deploying enterprise-scale solutions for large school districts or educational organizations
• Familiarity with Student Information Systems (SIS), Learning Management Systems (LMS), and other educational platforms is mandatory
• Experience with single sign-on (SSO) solutions, identity management, and user provisioning
• Strong analytical skills to diagnose rostering and access issues, working with internal tools or external systems to troubleshoot problems efficiently

Responsibilities

• Serve as an Onboarding Specialist for school districts, providing in-depth technical expertise and guidance throughout rostering and provisioning process
• Engage and support educator inquiries through Kiddom Roster Support cases
• Provision correct curriculum and Kiddom features for customers across the country, including but not limited to State-specific curricula
• Build on quality assurance to ensure Kiddom access is accurate of purchasing details
• Collaborate with Sales, Customer Success, and Professional Learning to foster a positive onboarding experience to our customers
• Engage with IT directors, school administrators, and educational leaders to understand their goals, challenges, and technical environments
• Ability to manage multiple onboarding projects simultaneously, meeting deadlines and coordinating timelines across teams and stakeholders
• Partner with implementation and support teams to ensure that technical designs are executed effectively and that any post-implementation issues are resolved quickly
• Partner with third-party vendors to establish processes and procedures for custom integrations
• Stay abreast of emerging trends and technologies in the K-12 EdTech space to proactively identify business opportunities for enhancements to our services
• Participate in internal enablement sessions to build skills, knowledge, and confidence of the GTMl team to speak with confidence in the technical abilities of our products
• Document onboarding procedures, contribute to playbooks, and suggest process improvements to streamline future implementations

Preferred Qualifications

Prior experience working in a product management or technical consulting role within the EdTech space

Benefits

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
• Commuter and FSA plans