Technical Operations and Services Project Manager

Summary

Join HST Pathways, a rapidly growing ASC software company, as a Technical Operations and Services Project Manager! In this remote role, you will oversee the entire project lifecycle, from initiation and planning to completion and handoff. You will collaborate with cross-functional teams, manage multiple projects, and ensure timely and efficient implementations. This position requires strong project management experience, proficiency in MS Office, and excellent communication and problem-solving skills. We offer a competitive benefits package including health benefits, unlimited vacation, 401k matching, professional development funding, and a hybrid office model.

Requirements

• 2-3 years of formal Project Management experience or similar relevant experience
• Proficient in MS Office and related products (Excel, PowerPoint, Word)
• Bachelor’s degree or equivalent experience
• Familiarity with cloud platforms and enterprise applications
• Strong written and verbal communication skills to coordinate with team members and management
• Analytical and problem-solving skills to handle issues during project progression and completion
• Organizational and time management skills to keep projects on track
• Ability to manage multiple projects and tasks in a dynamic environment

Responsibilities

• Conduct discovery calls with internal and external customers
• Build out project plans, confirming all products and dependencies are identified
• Define scope, budget, milestones, and quality requirements for successful project outcomes
• Assess team capacity to ensure realistic and timely project assignments
• Proactively provide detailed feedback to leadership on any potential bottlenecks, delays, or blockers to project timelines
• Evaluate, plan, and monitor project milestones
• Be responsible for continuous oversight and alignment of project plans, changes to scope, internal tickets, and escalations to supporting teams
• Work with cross-functional team members to ensure a successful and efficient implementation and identify and address opportunities to increase quality and effectiveness
• Work collaboratively with supporting teams to ensure that all project plans are current and up to date and ensure progress remains on track
• Use project management tools to track project performance and schedule adherence
• Act as a primary point of contact for escalations/issues
• Conduct risk assessments and proactively identify, manage, and work with team members to resolve risks and issues related to the implementation
• Monitor KPIs, project progress, and blockers and provide regular reports on team performance
• Adhere to standardized HST project management process and methodology, as well as assess and improve standardized HST process and methodology

Preferred Qualifications

• Experience in the healthcare, hospital, or ASC setting
• PMP Certification

Benefits

• Health benefits paid for employee
• Unlimited vacation policy
• 401K with matching up to 2% of salary
• Professional development funding (courses, workshops, books)
• Hybrid office model