Remote Technical Operations Coordinator

Summary

Sunnova Energy is seeking a Technical Operations Coordinator to support field staff by managing operational aspects of installation teams, including conducting inspections, building reports, collaborating with cross-functional teams, and staying informed on industry quality trends. The position requires a High School Diploma or equivalent experience, 2+ years in the electrical or solar industry, proficiency in Microsoft Office, specifically Excel and Outlook. Preferred qualifications include work experience as a business analyst in an operations or reporting environment and Salesforce reporting experience.

Requirements

• High School Diploma, GED or equivalent experience is required
• 2+ years’ experience working in the electrical or solar industry
• Experience with reporting/data analytics tools through design and creation of reports, dashboards, and queries
• Proficient in Microsoft office, specifically Excel analytical capability and Outlook

Responsibilities

• Build reports with key performance indicators (KPIs) such as Commission Package (CP) submission pass rate, Redesign rate, and Critical First Pass Rate that will provide feedback to field managers on performance from the field
• Conduct thorough inspections of completed fieldwork and identify and document defects, deviations, and non-conformities providing detailed reports
• Collaborate with cross-functional teams to address and resolve quality issues, contributing to continuous improvement
• Participate in the development and implementation of quality control procedures and work instructions
• Stay informed on industry quality trends, regulations and best practices to enhance the overall quality management system
• Contribute to root cause analysis investigations and support the implementation of preventative and corrective measures

Preferred Qualifications

• Work experience as a business analyst in an operations or reporting environment highly desired
• Salesforce reporting experience highly desired

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider – if located in Houston