Technical Partner Success Manager

Summary

Join Uniswap Labs as a Technical Partner Success Manager and support the growing ecosystem of businesses and developers integrating with UniswapX and our Trading APIs. This role blends B2B customer success, technical support, integrations engineering, and strategic partner management. You will be the primary point of contact for key partners, ensuring seamless integrations and advocating for their needs. This high-impact role directly influences Uniswap's integration success. You'll need 5+ years of relevant experience and a deep understanding of Uniswap protocols. Uniswap Labs offers competitive compensation, including a minimum salary of $171,000-$189,000, plus equity, tokens, and benefits.

Requirements

• 5+ years of relevant experience in a technical customer success function or similar relevant work experience
• Customer-focused and relationship-driven, comfortable engaging with executives, business partners, and developers to ensure a high-quality experience
• Technically proficient, able to understand and troubleshoot complex integration challenges
• Strategic thinker who can identify inefficiencies and build scalable processes for managing partner interactions
• Proactive and independent, taking ownership of challenges and driving solutions
• Interested in DeFi and blockchain technologies, with a willingness to learn and grow in the space

Responsibilities

• Develop a deep understanding of UniswapX, Trading APIs, and Uniswap protocols (v2, v3, v4, and UniswapX) to support integrations effectively
• Own and manage all technical partner relationships, acting as the bridge between business partners and internal engineering teams
• Improve and scale processes, such as ticketing systems and automation, to enhance partner support efficiency
• Maintain a timely response rate for integration requests, technical questions, and configuration changes
• Proactively troubleshoot and resolve issues, escalating only when necessary to engineering or product teams
• Oversee API key creation and management, ensuring partners have the correct configurations
• Be present and communicate with partners in all relevant communication channels, including private partner groups and public developer forums
• Update and maintain developer documentation to enhance self-serve integration capabilities
• Advocate for partner needs internally, influencing product improvements based on feedback

Benefits

• Company-paid medical, dental, & vision for you and your dependents
• Gym subsidy
• 401(k) with 4% employer contribution
• Annual $1,500 education stipend
• Unlimited and encouraged time off
• Up to 16 weeks paid parental leave
• Home office setup stipend for remote employees
• Daily lunches at NY headquarters