Senior Partner Success Manager

Summary

Join Viator, a Tripadvisor company, as a Senior Partner Success Manager and support our strategic partners in North America. Maximize partnership value through revenue growth and data-driven strategies. You will act as the main contact for large global partners, ensuring satisfaction and retention. Leverage data to boost partner performance and revenue, anticipate demand needs, and collaborate with client executives. Develop and implement strategic account plans, stay informed on industry trends, and influence strategies that drive growth. This role requires strong business acumen, C-level communication skills, and a proven track record in account growth.

Requirements

• Have a strong business background
• Possess C-level communication skills
• Have a proven track record in account growth and strategic thinking
• Possess the ability to influence clients through tailored recommendations
• Have strong analytical skills and business acumen

Responsibilities

• Act as the main contact for large global partners, ensuring satisfaction and retention
• Use data to shape decisions that boost partner performance and revenue
• Anticipate the demand needs of large e-commerce and travel platforms to identify growth
• Collaborate closely with client executives to influence strategies that drive growth
• Organize and implement strategic account planning processes to engage senior client levels, identifying opportunities and challenges
• Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners

Preferred Qualifications

• Have 5+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
• Have a demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
• Have a proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
• Have the ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
• Have superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Have exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
• Be proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools
• Be proficient in one or more European languages

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
• Flexibility to suit your lifestyle with a remote-friendly approach
• Flexible schedule
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits