Technical Product Manager

Summary

Join Ably as a Technical Product Manager and play a key role in the success of the most technical and complex aspects of the Ably platform. You will leverage deep technical and software engineering expertise to transform ideas into reality, uncovering problems we can solve for our customers and driving product teams to deliver swift solutions. As the expert in our market, product, and users, you will own the roadmap and strategy for your part of the product. You will champion a visionary product strategy, advance Ably’s platform, experiment and test hypotheses, drive exceptional developer experiences, inspire and guide engineering outcomes, steward the delivery process, own commercial outcomes, and harness data and insights to fuel innovation. This role requires significant experience in product management for technical B2B SaaS products and a background in software engineering.

Requirements

• Significant previous experience in product management for technical B2B SaaS products, with a track record of driving technical and architectural improvements
• A background in software engineering and an understanding of modern web technologies and associated ecosystems, with the ability to write code in at least one modern language to build prototypes that use our APIs
• Proven experience defining APIs, writing clear documentation for internal and external developer audiences, and building prototypes
• Strong problem-solving skills and enthusiasm for hard challenges, with the ability to analyze complex situations, identify potential obstacles and determine practical solutions
• Demonstrable previous experience of roadmap development for a technically complex product
• A detail-oriented approach to understanding user needs, pain points and behaviors in order to craft exceptional user experiences
• A hunger for data exploration and a history of using data and analysis to make informed product decisions
• Experience at a startup or growth-stage company or adaptability to thrive in a fast-paced, agile environment with a focus on rapid iteration

Responsibilities

• Champion a visionary product strategy. You’ll partner with our founders, senior management and engineering leadership to build and maintain a product strategy for your product areas that will help the company to achieve its strategic objectives
• Advance Ably’s platform. You’ll collaborate with a talented team of engineers to continuously improve our wider platform offering, formulating roadmap initiatives, delivering new features, and solve interesting and challenging problems relating to developer experience, tooling, account and billing management and other common services
• Experiment and test hypotheses. You'll experiment and cultivate a deep knowledge of customer problems through research, engagement with the developer community, and customer interviews. You will drive initiatives to validate demand and commercial value of new features, and mitigate known product risks
• Drive exceptional developer experiences. You'll obsess over ensuring that developers have a great experience with Ably - so much so that they talk about us with other developers and compare us to other great developer-first companies
• Inspire and guide engineering outcomes. You’ll communicate clear problem statements and product/solution requirements to engineering and document them in writing, along with UX wireframes or API scaffolding where appropriate
• Steward the delivery process. You’ll work closely with our Delivery and Engineering teams, facilitating and contributing to decisions around timelines, trade-offs and how we close gaps in requirements
• Own commercial outcomes and take new products to market. You’ll work with product marketing and the wider marketing team to deliver go-to-market plans for new products and features. You will drive commercial outcomes for the product(s) you own
• Harness data and insights to fuel innovation. You’ll define, monitor, and analyze product metrics, and feed learnings back into the development process

Preferred Qualifications

• Experience delivering solutions used by developers (developer tools or APIs), or closely related solutions for other technical personas in the software development ecosystem (e.g. DevOps, cloud infrastructure etc.)
• An understanding of pub/sub and familiarity with distributed systems and event based architectures

Benefits

• A remote-first and flexible work environment
• Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme
• Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday)
• Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover
• Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably
• Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset
• Private healthcare with BUPA
• Medical cash plan to cover a range medical and dental costs
• Mental wellbeing coaching and counselling from Self Space
• Monthly wellbeing budget via Juno
• Life assurance and income protection
• Access to Tech & Cycle to Work schemes
• Weekly snack allowance for our end-of-week “Need To Know” meeting
• A fully-paid one-month sabbatical after five years with Ably