Technical Product Owner

Summary

Join WRS Health as a Technical Product Owner (TPO) and bridge business objectives with technical execution, ensuring product alignment with strategic goals and technical standards. As the primary customer advocate, you will collaborate with UI/UX architects, developers, and stakeholders to deliver high-quality products. Guide the product lifecycle from concept to launch, ensuring user needs are met while maintaining technical integrity. Lead and mentor the Product Owner team, overseeing goal-setting, project assignments, and performance evaluations. This role is responsible for the product's success and continuous alignment with business and user expectations. This is a full-time remote independent contractor position with flexible hours.

Requirements

• Proven experience conducting user research and synthesizing insights through user flows, personas, and other methodologies
• Demonstrated ability to manage conflicting priorities, distinguish between critical roadblocks and distractions, and make sound decisions under pressure
• Strong data-driven mindset with experience leveraging analytics to inform product decisions
• Proactive and self-motivated, with the judgment to know when to seek guidance
• Extensive experience gathering, documenting, and communicating detailed requirements, including functional, technical, reporting, and data needs
• Exceptional communication skills, with the ability to influence and build consensus across diverse teams and stakeholders
• Deep experience working in Agile environments, breaking down epics into actionable stories, and guiding teams through the software development lifecycle
• Track record of successful technology product design, implementation, and delivery
• Advanced analytical, problem-solving, and critical thinking abilities
• Demonstrated leadership experience, including team management and mentoring
• Proficiency with Jira and cloud-based architectures

Responsibilities

• Act as the primary contact for major system issues and product-related inquiries
• Gather and document requirements from clients and internal stakeholders
• Manage and prioritize the product backlog, ensuring readiness for development
• Lead Agile ceremonies including sprint planning, sprint reviews, and other team meetings
• Collaborat closely with developers and QA to ensure product quality, accurate implementation, and smooth releases
• Communicate the value of new features to internal teams and clients
• Oversee and mentor the Product Owner team, including goal-setting, project assignments, and performance evaluations
• Maintain internal tools such as developer PTO and assignment trackers
• Handle system certification processes (e.g., ONC, Surescripts, MDToolbox/DEA)
• Ensure ongoing compliance with healthcare regulations and industry standards
• Managed structure and productivity of the manual testing team
• Aligned testing timelines with product delivery schedules
• Provided regular performance feedback
• Directed MIPS Services in line with financial and strategic objectives
• Ensured regulatory compliance and managed escalations
• Coordinated with Reg-ent and leadership, delivered financial reporting, and trained new staff on MIPS-related tasks

Benefits

• Job Type: Full-time Remote
• Hours: 8:30 AM to 4:30 PM EST or 9:00 AM to 5:00 PM EST