Technical Product Specialist

Summary

Join Canary Technologies as a Technical Product Specialist in the dynamic EMEA Sales team, accelerating local implementation timelines and supporting technical sales aspects across the region. Act as a technical liaison between Sales, Product, and Customer Success, ensuring smooth and technically sound onboarding for prospective and new customers. The ideal candidate is technically fluent, commercially aware, and passionate about improving product delivery and understanding in the market. Key responsibilities include implementation acceleration, sales support and technical expertise, stakeholder collaboration, and process and documentation. The role requires 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company, along with a strong understanding of APIs, integrations, data privacy, and IT security. Canary offers various benefits, including Canary Days, a Self Improvement Club, Professional Development Chats, travel reimbursements, and personal travel reimbursements.

Requirements

• 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company
• Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles
• Experience supporting a commercial or pre-sales function
• Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments
• Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus
• Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment

Responsibilities

• Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes
• Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region
• Work directly with customers’ IT and operations teams to ensure technical readiness and compliance
• Join sales calls to provide technical insight and credibility, particularly during complex negotiations
• Help prospects understand integration requirements, data flows, and architecture
• Assist in answering technical RFPs, security documentation, and architecture diagrams
• Act as the technical point of contact between regional sales and the global Product and Engineering teams
• Translate local customer requirements into actionable feedback for product development and localization
• Develop and maintain technical documentation and resources tailored to the EMEA market
• Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams

Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals
• Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization
• Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay