Technical Program Manager 3

Summary

Join Twilio's Automation PMO team as a Technical Program Manager and help drive critical automation projects. You will support the development of AI-powered solutions enhancing customer engagement and operational efficiency. Collaborate with cross-functional teams including Product, Engineering, AI/ML Research, Operations, Support, and Legal. This role involves defining project objectives, managing timelines, and ensuring alignment with organizational goals. The ideal candidate will have experience in technical program management, AI/ML-driven automation, and strong communication skills. Twilio offers a remote-first work environment and various benefits.

Requirements

• 2+ years of experience in technical program management, supporting cross-functional technology projects
• Familiarity with AI/ML-driven automation strategies, such as natural language processing (NLP), chatbots, or machine learning applications
• Experience working on AI/ML projects, including coordinating between teams on model training, deployment, or monitoring
• Understanding of automation frameworks, intelligent chatbots, and AI-powered workflow optimization
• Strong communication and organizational skills, with the ability to coordinate across engineering, product, and operations teams
• Ability to support multiple initiatives and work collaboratively with stakeholders

Responsibilities

• Support the execution of AI/ML-driven automation initiatives, working closely with product and engineering teams to ensure timely delivery
• Collaborate with cross-functional teams —including Product, Engineering, AI/ML Research, Operations, Support, and Legal—to define project scope, objectives, and technical requirements
• Drive the development and deployment of AI-powered solutions, such as chatbots and intelligent automation workflows, to enhance customer engagement and operational efficiency
• Develop and execute program roadmaps and tracking milestones, ensuring alignment with organizational goals and the broader AI/automation strategy
• Monitor dependencies and risks , escalating issues as needed to keep leadership informed and aligned on key decisions
• Foster a culture of continuous improvement, leveraging data-driven insights to refine automation initiatives and drive business impact

Preferred Qualifications

• PMP, PgMP, or another relevant program management certification
• Experience in a fast-paced operations or PMO team within a software or AI-focused company
• Familiarity with AI/ML compliance, ethical considerations, and responsible AI principles

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program