Technical Program Manager

Summary

Join Counterpart Health, a Clover subsidiary, as a Technical Program Manager for EHR Integrations! You will drive integrations with external EHR systems, working with internal teams, clinical practices, and EHR partners. Key responsibilities include managing EHR implementations, building partner relationships, developing internal processes, and writing documentation. This role requires 3+ years of experience as a Program/Project Manager in a technical team or as an engineer on such teams, along with EHR integration experience and project management skills. Success involves increasing Clover Assistant adoption, acting as a key contact for providers and partners, and ensuring smooth feature rollouts. We offer competitive salaries, equity, bonuses, comprehensive health benefits, mental well-being initiatives, professional development opportunities, remote work flexibility, and paid parental leave.

Requirements

• Have been a Program/Project Manager for an engineering or similar technical team for 3+ years, or you’ve been an engineer on those teams
• Have been working for an EHR provider or working on EHR integrations
• Have working knowledge of project management best practices and have experience working with related tools (i.e. Linear, Asana, JIRA, etc.)
• Have the ability to prioritize, multi-task, and handle competing deadlines
• Can work flexible hours to collaborate with our engineers in time zones as far away as Hong Kong and New Zealand

Responsibilities

• Engage with our field teams to develop and facilitate the process to enroll third-party clinical practices in our EHR integrations
• Drive new EHR implementations by understanding the various approval processes with each partner and collaborating with internal stakeholders to build project plans, set timelines, implement features, and communicate with leadership
• Build relationships with our EHR partners to ensure smooth, ongoing management of our existing integrations, i.e. adding new features, testing/approving new app versions, and managing costs
• Understand the roadmap of our internal EHR team to assist in prioritization exercises and resource management
• Develop processes that allow internal engineers to start development quickly against multiple EHR environments
• Write EHR documentation for both internal and external stakeholders
• Help foster an EHR-first product mentality within the larger Tech organization

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program and regular compensation reviews
• Comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits
• Fitness and health reimbursement program
• Initiatives such as No-Meeting Mondays, company holidays, access to mental health resources, and a generous annual leave policy
• Remote-first culture
• Learning programs, mentorship, professional development funding, and regular performance feedback and reviews
• Reimbursement for office setup expenses
• Flexibility to work from home or from our office, enabling collaboration with global teams
• Paid parental leave for all new parents