Starburst is hiring a
Technical Program Manager, Remote - United States

Summary

The job is for a Technical Program Manager at Starburst, focusing on sales enablement for SaaS and enterprise products. The role requires cross-functional collaboration, management of escalations, product enhancement requests, and communication with stakeholders. The position is remote and based in the United States.

Requirements

• BS degree in Computer Science or equivalent work experience
• 5+ years of experience in a similar Program or Project Management role, within cloud environments
• Experience with software release management practices, tools, and automation
• Understanding of release pipelines and automation
• Experience with Agile methodologies and tools such as JIRA
• Strong organizational skills. Must be able to manage many competing priorities simultaneously
• Strong problem-solving skills, with demonstrated ability to implement systematic solutions
• Self-motivated with strong documentation, presentation, and communication skills
• Ability to translate multitudes of complex feedback into actionable priorities
• Comfortable with interacting with stakeholders of all levels

Responsibilities

• Lead and manage technical programs of medium to large cross-functional scope, ensuring alignment and accountability across teams
• Partner with Sales and PM leadership to develop and maintain customer escalation process that includes triaging, and tracking escalated requests to ensure successful delivery
• Manage, track, and follow up on tactical product enhancement requests. Handle communications regarding timelines and scope changes etc. (in collaboration with engineering leaders)
• Interface with stakeholders, including sales leaders, engineering, and product management, to keep projects aligned with strategic goals and on track
• Remove roadblocks and identify efficiencies to enhance the performance of engineering teams and manage complex dependencies and risks
• Report success metrics for programs, including major risks, and communicate progress and process efficiencies broadly to engineering and senior leadership
• Manage and drive improvements in speed, cost, scalability, resiliency, quality, and security through rapid iteration with engineering and product leaders

Benefits

• Competitive salary and attractive stock grants
• Remote-friendly work options
• Flexible paid time off
• Additional benefits not specified