Unite Us is hiring a
Technical Program Manager, Remote - United States

Summary

The job is for a remote role managing technical business relationships and integration partnerships & projects. The candidate will be responsible for relationship management, scale program management, building and maintaining documentation, and have 5+ years of experience in driving end-to-end delivery.

Requirements

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
• Understanding of SaaS platforms and key technical concepts (e.g. FHIR, HL7, web services APIs) and relevant workflows
• Experience working cross-functionally with technical, non-technical teams, and vendors
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Excellent analytical, organizational, and communication skills
• Autonomous and comfortable juggling multiple, overlapping and, at times, competing work priorities
• Advanced knowledge of program management reporting methodologies and tools
• Commitment to learning and expanding professional, technical, and industry knowledge
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Motivated self-starter with strong problem-solving, organizational, and time management skills
• Comfortable navigating ambiguous situations and remaining highly adaptable, while managing several projects and deliverables concurrently
• Demonstrated ability to dive deep into understanding the product, our business, and the competitive landscape
• Ability to work in an environment where continuous innovation is desired, all information may not be available, and trade-offs are required
• Ability to hold lateral teams accountable without direct authority, and ability to utilize high judgment to escalate issues appropriately
• Demonstrated ability to influence teams and communicate with senior leadership

Responsibilities

• Manage relationships with Unite Us technical and interoperability partners
• Conduct and assist in business case development with partners including articulating a clear, concise return on investment for these partners
• Lead a cross-functional strategic initiative to determine market needs and prioritization
• Develop voice of customer feedback loop with established vendors
• Partner with the technology team and business stakeholders to capture the business needs and translate them into program requirements for systems that integrate with our products
• Post contracting, handle BAA, Legal Agreements, NDAs, and Security Assessments
• Establish and maintain tactical processes for integrations
• Coordinate with cross-functional teams to develop, document, and onboard new integrations
• Collaborate cross functionally in the planning and execution of integration projects
• Develop project plans outlining tasks, timelines, and resource requirements
• Develop and maintain project timelines, ensuring projects are delivered on schedule
• Maintain & communicate project timelines cross-company
• Identify potential risks and challenges and mitigation strategies
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards
• Develop an evaluation process to understand the health and depth of each integration
• Ensure comprehensive documentation of integration processes and solutions
• Maintain an up-to-date knowledge base for troubleshooting and future reference
• Establish and maintain internal assets enabling different stakeholder needs - Customer Support/Success, Product, Sales and Partnerships
• Maintain a central repository of supporting documentation and status of integrations

Benefits

• Remote work, flexible hours
• 10-20% travel