Technical Quality Assurance Senior

Summary

Join Sagent as a Senior Functional QA Analyst and contribute your mortgage servicing domain expertise to a fast-paced environment. You will lead functional testing efforts for LoanServ enhancements and integrations, ensuring software quality. Responsibilities include test planning, script development, collaboration with cross-functional teams, and mentoring junior analysts. The ideal candidate possesses a Bachelor's degree or equivalent experience, along with 4-6 years of relevant experience in quality control testing and analysis. Strong skills in test plan development, test data creation, and collaboration are essential. Sagent offers a comprehensive benefits package, including remote work options, health benefits, unlimited flexible time off, and more.

Requirements

• Bachelor’s degree in Software Engineering, Computer Science,` or relevant discipline with 4 - 6 years of experience in a related field
• Experience will be considered in lieu of a degree
• Demonstrated experience conducting quality control tests and analyses to ensure software meets or exceeds specified standards and end user requirements
• Proficiency in manual QA/testing of products and services, and experience in environments that utilize state-of-the-art software automation applications testing processes
• Strong skills in drafting, revising, and approving test plans and scripts to ensure alignment with standards and IT strategy
• Ability to create test data files with valid and invalid records to thoroughly test program logic and verify system flow
• Experience collaborating with users to plan user acceptance testing, alpha and beta testing
• Proven ability to ensure that system tests are successfully completed and documented, and all problems are resolved
• Capability to develop, revise, and approve quality assurance and testing policies, standards, and procedures

Responsibilities

• Conduct a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end user requirements
• Lead the functional testing efforts for LoanServ enhancements, configurations, or integration projects
• Drive test execution, defect management, and provide daily status updates with minimal supervision
• Independently author and maintain test plans, test cases, and traceability matrices based on business and technical requirements
• Create test data files with valid and invalid records to thoroughly test program logic and verify system flow
• Bring domain-specific insights to validate servicing logic like default management, escrow accounting, investor reporting, payment processing etc
• Participate in agile ceremonies and represent QA in sprint planning, grooming, and demos
• Collaborate with cross-functional teams including business analytics, developers, and product owners to clarify requirements and define acceptance criteria
• Ensure that system tests are successfully completed and documented, and all problems are resolved
• Develop, revise, and approve quality assurance and testing policies, standards, and procedures to ensure adherence to industry best practices
• Proactively identify process improvements, reusable assets, and automation opportunities
• Mentor junior QA analysts and review their test deliverables for completeness and accuracy
• Stay up to date with mortgage industry regulations and ensure test coverage for compliance needs

Preferred Qualifications

• 3 years on LoanServ or similar mortgage servicing systems
• Strong understanding of mortgage loan servicing lifecycle, default management and reporting, investor reporting, escrow administration, etc
• Worked on legacy platforms such as mainframe
• Mortgage industry certifications (e.g., MBA, Fannie Mae/Freddie Mac guidelines knowledge)
• Experience working in Agile/Scrum environments
• Basic understanding of automation tools (e.g., Selenium, TestNG) is a plus but not mandatory

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays