Technical Quality Control Specialist

Summary

Join Minted as a Quality Control Specialist and play a critical role in upholding product quality across Minted.com. You will audit product launches, ensuring they meet Minted’s quality standards, and champion both artist and customer experience. Responsibilities include auditing production files, reviewing product data, conducting live-site quality checks, and reporting on quality metrics. Strong cross-functional collaboration, meticulous attention to detail, and a proactive mindset are essential. The role reports to the Director, Merchandising Operations and involves managing Merch Ops tickets in JIRA and analyzing quality data to drive continuous improvement. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Resourceful and proactive - you do not wait to be told to solve problems, but rather seek out new opportunities to improve
• Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment
• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly
• Receptive to change. You are flexible, adaptable, innovative, and open in response to changing priorities
• A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
• A team player, someone with humility and a low ego, who understands that our collective success outweighs personal gains
• A passion for quality of the Minted site experience and printed product
• Meticulous attention to detail
• Strong communication skills and a positive attitude
• Reporting experience
• An understanding of Minted end to end process

Responsibilities

• Partner with the Merchandising team to understand and enforce product quality standards across all assortments
• Audit production files to ensure optimal print quality; communicate necessary changes to the production team
• Review product data on Minted.com, flag discrepancies, and coordinate resolutions with production and merchandising teams
• Participate in live-site quality checks to ensure a seamless customer shopping experience; provide insights to inform future product launches
• Conduct Express Service audits for all eligible product types
• Track and report on quarterly and annual quality metrics

Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount