Remote Technical Service Envoy

Summary

The Technical Service Envoy will provide remote support for customer systems, including troubleshooting, resolving issues, and educating customers when necessary. The role requires experience in customer service or support, technical service, or a technical degree, strong troubleshooting capabilities, and good communication skills.

Requirements

• Experience in customer service or support
• Significant experience in technical service OR a technical degree
• Strong troubleshooting capabilities
• Experience in a Command Line Interface environment OR programming experience
• Ability to work flexible hours as necessary
• Strong written and verbal communication skills

Responsibilities

• Troubleshoot and resolve customer technical issues
• Provide clear and complete answers to customer inquiries, educating where necessary
• Perform software updates and maintenance when necessary
• Perform paid On-call shifts to cover work outside of office hours
• Quickly and fully understand new concepts and ask appropriate questions
• Drive constant improvement, both for the company and personally
• Build strong relationships both internally and externally