Technical Service Manager

Summary

Join a dynamic team at SAP Fioneer, where you'll accelerate your future in a fast-paced startup company with a strong reputation on the market. As a Technical Service Manager, you'll lead and plan greenfield product deployment on SAP cloud, coordinate disaster recovery tests, and provide technical advisory to customers.

Requirements

• Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required
• Good knowledge in SAP BASIS or technology
• 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role

Responsibilities

• Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration
• Service reporting and continious improvement of services
• Support service owners and engineers with CI/CD of services and performance , providing customer feedback
• Knowledge of S/4HANA architecture, operation
• Support migration and deployment activities (brownfield projects and greenfield deployments)
• Lead and plan greenfield product deployment on SAP cloud
• Coordinate and plan Disaster Recovery tests, plan reviews and maintenance
• Liaise with security and internal product teams
• Supplier management activities and monitoring of our cloud partners
• SAP system maintenance such as upgrades, system copies and kernel updates
• Providing technical advisory to our customers for our SAP cloud solutions and services
• Lead, guide and coach junior team members
• General SAP system administration and tuning
• Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting

Benefits

• Mobile Office
• Attractive compensation package and country-specific range of benefits