SAP Fioneer is hiring a
Technical Service Manager

Summary

The job is for a Technical Service Manager at SAP Fioneer, a fast-paced startup company in the financial services industry. The role involves managing and supporting various SAP services, coordinating disaster recovery tests, liaising with security teams, and leading greenfield product deployments on SAP cloud. Remote work options are available in Germany, Austria, UK or Romania.

Requirements

• Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required
• Good knowledge in SAP BASIS or technology
• 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role
• SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP)

Responsibilities

• Service reporting and continuous improvement of services
• Support service owners and engineers with CI/CD of services and performance , providing customer feedback
• Knowledge of S/4HANA architecture, operation
• Support migration and deployment activities (brownfield projects and greenfield deployments)
• Lead and plan greenfield product deployment on SAP cloud
• Coordinate and plan Disaster Recovery tests, plan reviews and maintenance
• Liaise with security and internal product teams
• Supplier management activities and monitoring of our cloud partners
• SAP system maintenance such as upgrades, system copies and kernel updates
• Providing technical advisory to our customers for our SAP cloud solutions and services
• Lead, guide and coach junior team members
• Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting

Preferred Qualifications

• Fluent English speaker, writer and reader
• Good analytical and fast learning skills
• Able to work across teams and regions
• Good communicator
• Good skills in problem analysis
• Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise

Benefits

Attractive compensation package and country-specific range of benefits