TeamDynamix is hiring a
Technical Services Consultant

Summary

The job description is for a Technical Consultant at TeamDynamix, a company that provides IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) solutions. The role involves managing projects, training customers, building integrations, and providing technical solutions to clients.

Requirements

• Bachelor’s degree in a related field of business or equivalent work experience
• 3 - 5+ years of experience in professional services/consulting, solutions engineering, or solution automation in SaaS environments
• 2+ years of working with customers in a technical environment
• Exposure or experience with scripting languages such as Javascript, Python, and Powershell
• Experience working with web services and REST based APIs

Responsibilities

• Manage the implementation of the TeamDynamix iPaaS application with a defined book of clients
• Teach and train customers on best practices within iPaaS
• Gather and document integration requirements and collaborate with clients to validate approach
• Build integrations between various systems for clients using the TeamDynamix iPaaS application
• Configure and test the integrations to ensure quality
• Help TeamDynamix clients unlock the full potential of our iPaaS application
• Manage project timelines, with the ability to multi-task across many client assignments
• Provide timely and accurate project status to management
• Maintain 100% client satisfaction with implementation projects
• Contribute to our knowledge base to help clients and internal employees better understand the iPaaS application
• Deliver high-quality, high-value consulting services to enable clients to recognize value from the solution and deliver end-user and administrative training as part of consulting projects

Preferred Qualifications

• Curiosity and energy – ability to understand the client’s true problems
• Highly skilled communicator and storyteller who can switch easily between technical and executive audiences
• Strong project management knowledge, presentation, and interpersonal skills
• Enjoy teaching and being a lifelong learner
• Ability to define business requirements and translate them into creative solutions as well as build and sustain client relationships of trust and respect
• Understanding of enterprise technologies and business processes

Benefits

• Competitive compensation that reflects employees’ skills and contributions
• Comprehensive health insurance plans
• Wellness programs that promote physical and mental well-being
• Traditional and Roth 401(k) savings options with company match
• Remote-first with flexible working hours
• Prioritized work-life balance, with 15 observed days off in addition to PTO
• Family-friendly policies including paid parental leave
• Paid life insurance, short-term, and long-term disability insurance
• Regular acknowledgement of achievements with recognition programs
• Counseling services and resources for personal and professional challenges
• Transparent communication about company goals, strategy, and performance
• Regular feedback sessions and performance reviews
• Anti-bias and anti-harassment training programs
• Trust and autonomy in decision-making within your role
• Work environment that encourages you to be your authentic self
• Flat management structure with approachable leaders who want to hear your feedback
• Backed by two private equity firms that invest in high-growth private companies across North America