Professional Services Consultant

Summary

Join Nexthink as a Professional Services Consultant and play a key role in implementing our digital employee experience management software for clients. You will ensure successful product implementation, exceeding customer expectations regarding technical and business benefits. This customer-facing role requires strong technical and communication skills, the ability to build trusted relationships, and a commitment to customer satisfaction. The position involves working collaboratively with internal teams and partners, continuous learning, and contributing to our community forums. Travel to client sites is required. Nexthink offers a dynamic, international work environment.

Requirements

• 5+ years of experience in a software consulting role
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Exposure to Digital Transformation projects, preferably End-User related
• Excellent knowledge of Microsoft Windows clients and applications
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent communication, customer-facing and teamwork skills
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Fluent in Arabic

Responsibilities

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables
• Implement all technical aspects of service delivery to the required standard of quality
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices
• Be committed to customer satisfaction and referenceability
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles

Preferred Qualifications

• MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)