Technical Solutions Engineer

Summary

Join Intenseye's growing Solutions Engineering team and play a key role in delivering and implementing its AI-powered EHS platform to global enterprise clients. You will own technical delivery throughout the customer lifecycle, from post-sales and implementation to full platform adoption. This role requires strong technical expertise in SaaS, cloud technologies, and enterprise software, along with exceptional communication and presentation skills. You will work closely with customers, internal teams, and senior leadership to ensure successful project delivery and continuous improvement. Intenseye offers a hybrid work model, competitive compensation, and comprehensive benefits, including health insurance, retirement plan, paid time off, and professional development opportunities. The ideal candidate will have around 5 years of experience in a similar role and a deep understanding of enterprise software solutions.

Requirements

• Circa 5 years of experience in solutions engineering or solutions architecture, technical post-sales or professional services a similar technical customer-facing role within SaaS, Cloud, or Enterprise Software with a modern, sales led recurring revenue GTM motion
• Experience in complex platform-based SaaS solutions
• Understanding & experience of scaling disruptive Series A+ startup(s) through hyper-growth. phase and beyond (startup & scaleUp with AI, ML, Cloud sales experience highly beneficial)
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Deep understanding of enterprise software solutions, cloud technologies, and software development lifecycles
• Ability to thrive in a very fast paced autonomous environment
• Relish in data rigour and hygiene around metrics and embrace a data driven strategy
• Bachelor's in Engineering, Computer Science, or a related technical field
• Strong communication and relationship building skills, including the ability to build trusted partner relationships with our internal stakeholders
• Located in NYC - Ability to work from home + work from our office (x3 days per week in the office - Nomad Tower, 1250, Broadway NYC)

Responsibilities

• Own technical delivery across the entire customer lifecycle across post sales & implementation to full platform adoption
• Drive continuous improvement in solution engineering processes, methodologies, and tools
• Work closely with customers to understand their pain points, and business objectives, and translate them into effective solution strategies
• Lead the design and development of comprehensive technical solutions that address customer challenges and align with our product offerings
• Ensure the successful delivery of solutions, overseeing project scoping, resource allocation, timelines, and quality assurance
• Act as a trusted advisor to key customers, providing technical expertise, understanding their business needs, and presenting solutions effectively
• Maintain strong relationships with existing customers, driving customer satisfaction, retention, and identifying opportunities for upselling or cross-selling
• Partner with Product Development teams to provide customer insights, feedback, and recommendations for product enhancements or new features
• Work closely with Customer Success teams to ensure smooth handoff of solutions and provide ongoing support when needed
• Stay abreast of industry trends, emerging technologies, and competitive landscape in the solutions engineering domain
• Utilize market insights to identify new business opportunities and provide strategic recommendations to senior leadership
• Play a key role to foster, align and further build out the team culture

Preferred Qualifications

• Experience with some of the following: Cloud / On Prem (GCP, AWS, Azure), Enterprise Architecture, Cybersecurity / Data Privacy, Application Security, Networking, AI, Computer vision, IP Cameras, Video, LLMs, IoT, Industrial Control Systems, Smart Devices / HTTP, MQTT, API Integrations
• Vertical knowledge across some of the following: Manufacturing, Supply Chain, Automotive, Industry, Retail, IoT would be beneficial
• Rapidly scaled a company and know how to build foundational systems, processes, and teams

Benefits

• Hybrid Work - Remote + NYC office
• Employee Stock Option Package
• Comprehensive Family Medical Insurance, Dental & Vision
• 401(k) via Guideline
• Life Insurance
• Parental Leave
• Annual Learning & Development Stipend
• Flexible days vacation + public holidays
• Play a key role in growth of the company
• Saving lives and changing the industry with AI-powered health and safety!