Technical Solutions Specialist

Summary

Join StackAdapt, a self-serve advertising platform, as a Technical Solutions Specialist. You will provide technical support, address product questions and client inquiries, and collaborate with various teams. Responsibilities include creating and debugging custom JavaScript snippets, troubleshooting system setups, guiding users on platform intricacies, identifying root causes of technical issues, and working with clients to solve problems. The ideal candidate possesses proven experience in technical support or software engineering, strong problem-solving skills, and excellent communication abilities. StackAdapt offers a remote-first work environment and a comprehensive benefits package, including competitive salary, RRSP/401K matching, generous paid time off, health benefits, work-from-home reimbursements, and professional development opportunities.

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
• Basic to intermediate Javascript and HTML experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients

Responsibilities

• Creating and debugging custom javascript snippets for clients
• Troubleshooting simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
• Taking ownership of escalations and highly technical problem solving
• Working with clients to help solve their technical issues

Preferred Qualifications

• Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
• Basic to intermediate knowledge/experience in Digital Advertising is a plus
• Experience with GraphQL is a plus

Benefits

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!