Provision IAM is hiring a
Technical Support Account Manager

Summary

Join Provision IAM as a Technical Support Account Manager and build trusted relationships with clients, guiding them through technical support and IAM system implementation.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience: 3+ years in technical account management or customer-facing technical roles, with proven success in managing client relationships and understanding technical requirements
• Experience in Identity Access Management (IAM) systems, including user provisioning, access control, and onboarding
• Strong proficiency with XML, SQL, and relational databases (SQL Server, MySQL, Postgres)
• Ability to write in Java, Python, Groovy, or C#
• Familiarity with cryptographic best practices, Role-Based Access Control (RBAC), and User Provisioning
• Experience in Windows/Linux scripting (Powershell/Bash)
• Knowledge of authentication techniques (SSO, OAuth, MFA), Active Directory, or LDAP
• Exceptional communication skills, capable of engaging with both technical and non-technical stakeholders
• Strong organizational and self-management skills, with the ability to thrive in a remote work environment
• Proficiency in managing projects from onboarding through support

Responsibilities

• Manage a portfolio of clients, building strong relationships and understanding their technical needs
• Lead the onboarding process for IAM solutions, partnering with Implementation Specialists to ensure clients' success
• Facilitate working sessions between internal teams and clients to troubleshoot technical issues and guide IAM system integrations
• Drive NPS (Net Promoter Score) goals by collecting client feedback and driving continuous improvements
• Conduct QBRs (Quarterly Business Reviews) with clients to demonstrate value and uncover new opportunities
• Collaborate with clients to map security roles, configure access control systems, and troubleshoot technical challenges
• Manage post-implementation support, ensuring timely issue resolution and continuous improvement of the IAM platform
• Act as the primary liaison between clients and internal teams, including DevOps, Product Development, and Sales, to resolve blockers and ensure the successful completion of technical milestones
• Serve as an intermediary between clients and internal teams to ensure customers receive tailored solutions and comprehensive support that align with their business needs
• Identify opportunities for additional system enhancements or client needs that could expand the Provision IAM offering

Preferred Qualifications

• Certifications such as CISSP, CISM, or related IAM certifications (SailPoint, Okta, etc.) are highly preferred
• Experience with Java Spring Framework, Federated Identity Management (SAML, WS-Fed), and open-source contributions
• Background in deploying Java applications, DevOps, and working as part of an Agile team
• Familiarity with banking regulatory environments, higher education systems, and IAM products like midPoint or Grouper

Benefits

• Competitive salary: $70,000 - $90,000 based on experience
• Company-paid insurance benefits
• IRA with company match
• Individualized networking and education budget
• Provision of equipment for remote employees to set up and maintain a productive home office environment
• Remote work flexibility across the U.S