Technical Account Manager

Summary

Join Redis's International Customer Success team as an experienced Enterprise Technical Account Manager! This remote position requires you to be the technical liaison for top-tier clients, acting as a subject matter expert on the Redis platform. You will manage customer retention, mitigate churn risks, and help clients optimize Redis usage. The role demands strong technical and communication skills, experience in customer relationship management, and a proactive approach to account growth. Success hinges on delivering exceptional customer service and contributing to long-term client success. This is a challenging yet rewarding opportunity for a service-oriented individual thriving in a fast-paced environment.

Requirements

• 3+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Customer Success or similar
• Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical stakeholders
• Strong problem-solving skills and the ability to think strategically about customer needs
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell
• Experience with Linux
• Proven experience working with cloud technologies, databases, or distributed systems
• Proficiency in one or more programming languages (e.g., Python, Java, C++)
• Fluent in business English and Arabic, written and verbal
• Prepared to travel to customer sites

Responsibilities

• Execute onboardings for new customers to minimize time to value
• Relentlessly monitor and manage customer health, and identify and mitigate renewal risks
• Deliver QBR’s with Stakeholders
• During the renewal stage, assist the Sales team to ensure the process runs smoothly
• Look for new expansion opportunities to help customers continue to grow their business using Redis

Preferred Qualifications

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)
• Experience supporting a solution built for DevOps or Developers

Benefits

Remote work