Technical Account Manager

Summary

Join BeyondTrust as a highly motivated Technical Account Manager to collaborate with strategic customers and serve as a subject matter expert on technical and operational configurations. You will support customers with long-term enhancement and expansion plans, working closely with support and engineering teams to resolve incidents and manage updates. This role requires strong customer service skills, technical expertise, and the ability to work effectively both independently and as part of a team. You will be responsible for maintaining account health, performing health checks, and facilitating product upgrades. The ideal candidate possesses 5+ years of experience in a related field and a bachelor's degree in a technical field.

Requirements

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles.   in enterprise software customer support
• Excellent customer service skills, with a strong dedication to customer care
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker
• Bachelor’s degree in a related technical field
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows based server OS such as Microsoft Windows Server
• Knowledge of the following: Active Directory and GPO
• Knowledge of the following: Network Topology/Layers
• Knowledge of the following: Networking Tools and Utilities
• Knowledge of the following: AV/Firewall Rules and Policies
• Knowledge of the following: Secure “machine to machine” communications
• Knowledge of the following: Virtualization
• Knowledge of the following: Windows Account Administration
• Knowledge of the following: Security software

Responsibilities

• Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
• Perform Customer Success Reviews (Strategic Business Review)
• Driving incident resolution by working closely with the support and engineering teams
• Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams
• Receiving customer hand off from our Professional Services team upon statement of work completion
• Maintain overall account health for each account
• Periodically perform basic health checks across products
• Facilitate, coordinate, and oversee product upgrades

Preferred Qualifications

• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus