Technical Support Advisor

Summary

Join Sutherland Bulgaria's dynamic team as a motivated international Tech Support Advisor for a leading global IT online protection product company. You will provide first-rate customer service, resolving inquiries about accounts, subscriptions, and goods via phone and remote sessions. This role requires excellent French and English communication skills, customer service experience, and intermediate technical PC knowledge. Enjoy fantastic working hours, long-term job security, work-from-home flexibility, a competitive salary, and comprehensive benefits.

Requirements

• Excellent Verbal & Written skills in French(B2H/C1 Level)
• Good Verbal & Written skills in English (B2 Level)
• Intermediate technical PC knowledge and ability to multitask
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Responsibilities

• Respond to a range of inquiries about customer accounts, subscriptions, and goods while giving our clients a first-rate experience over the phone and in remote sessions
• Help clients who call customer service lines. Ensure a positive customer experience by being kind and empathetic
• Resolve customer issues related to refunds, account-related problems, and purchases or renewals. Respond quickly and effectively to both voice and non-voice engagements
• Assist customers with installing, reinstalling, and resolving any technical issues pertaining to antivirus software in Technical Support cases

Preferred Qualifications

Previous Experience in Customer Service

Benefits

• Fantastic working hours, weekdays only, and flexibility
• Long-term job security with a permanent contract
• Ability to work from home with a fully functional laptop
• Competitive salary
• World-class on-the-job training
• Additional health insurance and life insurance
• 21 days of paid annual leave
• Food vouchers
• Clear career path within the company