CPM International is hiring a
Technical Support Agent

Summary

The job is for a Customer Support role at Withing's, a digital health and wellness company. The role involves technical support, customer service, and sales support. The position requires experience in the customer service industry, fluency in German and English, organizational skills, teamwork ethic, and a passion for customer service. The role is full-time with a hybrid work model and offers benefits such as training, employee assistance program, employee benefits club, discounted private health insurance, and various other benefits.

Requirements

• Experience in the customer service industry and ideally a contact centre environment
• A fluent level of German. (spoken and written)
• A high level of English
• Well organized and able to prioritize your workload
• A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
• Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers

Responsibilities

• Solve complex technical enquiries for all products within Withing’s range
• Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
• Process all client requests in accordance with company processes and guidelines across all product ranges
• Provide superior levels of quality in all transactions with strict adherence to governing laws
• Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions

Benefits

• Start date:. 6th of June
• Contract:. Permanent (1-month probation period)
• Full time:. (39 hours/week)
• Working days/Hours:. Monday to Friday from 9:00 am to 6:00 pm
• Salary:. €23,000.00 gross per year
• Holidays:. 24 calendar days
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model:. 3 to 4 days a week to the office planned in advanced
• Training:. 2 weeks of fully office based training from Monday to Friday from 9:00 am to 6:00 pm
• Office location:. Barcelona (La Sagrera)
• Best-in-class people engagement activities. and programs
• Ongoing training and development. and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program. - Free, confidential, and impartial guidance and support
• Employee Benefits Club. - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance