Customer Support Agent

Summary

Join a rapidly growing company in an emerging industry and have a huge impact on our product and company. We're looking for proactive team members who enjoy collaboration, having fun, and achieving together what others believe to be improbable.

Requirements

• Experience with computers, browsers, and mobile devices
• Ability to search, find answers, and assist our players with a wide variety of issues
• Open availability for scheduling to include regular weekends, holidays, and evenings
• Great written communication skills
• Self-motivated and very reliable

Responsibilities

• Ability to multitask
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion
• Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
• Other duties as necessary and/or assigned

Preferred Qualifications

• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred
• Active Pennsylvania Gaming Control Board License Preferred

Benefits

• Comprehensive health, dental, and vision insurance
• Company paid disability and life insurance
• 401K with employer match
• HSA with employer subsidy