πBrazil
Customer Support Agent
closed
Rush Street Interactive
πRemote - United States
Summary
Join a rapidly growing company in an emerging industry and have a huge impact on our product and company. We're looking for proactive team members who enjoy collaboration, having fun, and achieving together what others believe to be improbable.
Requirements
- Experience with computers, browsers, and mobile devices
- Ability to search, find answers, and assist our players with a wide variety of issues
- Open availability for scheduling to include regular weekends, holidays, and evenings
- Great written communication skills
- Self-motivated and very reliable
Responsibilities
- Ability to multitask
- Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
- Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
- Assist players with specifics about promotions, loyalty programs, and terms and conditions
- Assist players and respond to inquiries in community chat
- Escalate all necessary issues to management in a timely fashion
- Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
- Other duties as necessary and/or assigned
Preferred Qualifications
- Candidates with sports betting knowledge/knowledge of major sports will be preferred
- 1 year or more Customer Service experience in an office or call center setting preferred
- Experience with sports betting technology is preferred
- Active Pennsylvania Gaming Control Board License Preferred
Benefits
- Comprehensive health, dental, and vision insurance
- Company paid disability and life insurance
- 401K with employer match
- HSA with employer subsidy
This job is filled or no longer available
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