CPM International is hiring a
Technical Support Agent

Summary

The job is a full-time Customer Support role at Withing's, a digital health and wellness company. The role involves technical support, connected services, client request processing, quality assurance, and cross-selling opportunities. The ideal candidate has customer service experience, fluency in French and English, organizational skills, team spirit, and a passion for customer service.

Requirements

• Experience in the customer service industry and ideally a contact centre environment
• A fluent level of French. (spoken and written)
• A high level of English

Responsibilities

• Solve complex technical enquiries for all products within Withing’s range
• Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
• Process all client requests in accordance with company processes and guidelines across all product ranges
• Provide superior levels of quality in all transactions with strict adherence to governing laws
• Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions

Preferred Qualifications

• Well organized and able to prioritize your workload
• A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
• Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers

Benefits

• Start date: 10th of June
• Contract: Permanent (1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Friday, rotating between 9:00 am to 6:30 pm
• Salary: €21,000.00 gross per year
• Bonus: possibility to earn up to €150 gross per month based on Quality and Productivity
• Holidays: 24 calendar days
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 3 to 4 days a week to the office planned in advanced
• Training: 2 weeks of fully office based training from Monday to Friday from 9:00 am to 6:00 pm
• Office location: Barcelona (La Sagrera)
• Best-in-class people engagement activities. and programs
• Ongoing training and development. and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program. - Free, confidential, and impartial guidance and support
• Employee Benefits Club. - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance