Greenshades Software is hiring a
Technical Support Agent, Remote - Worldwide
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Technical Support Agent closed
🏢 Greenshades Software
💵 ~$143k-$214k
📍Worldwide
Summary
As a Technical Support Agent at Greenshades Software, you will provide exceptional customer service via multiple channels to resolve technical issues and ensure client satisfaction. This is a remote position.
Requirements
- Customer service experience is required
- Strong computer skills with the ability to troubleshoot technical issues effectively
- Proficiency in proper spelling, punctuation, and grammar when writing emails
- Excellent communication skills on the phone, with a friendly and patient demeanor
- Self-motivated and reliable, with a strong commitment to client satisfaction
- Ability to quickly learn and navigate various websites and software programs
Responsibilities
- Client Satisfaction: Maintain and enhance the company's reputation by delivering exceptional customer service and ensuring client satisfaction
- Multichannel Support: Provide timely and effective support to clients through email, phone, and live chat channels
- Client Engagement: Schedule and conduct client walkthroughs or training sessions as requested to ensure clients are proficient in using our software and website resources
- Technical Issue Resolution: Assist clients in resolving technical issues related to our software and website resources
- Documentation: Maintain accurate records of client interactions and technical issues, documenting solutions and insights for future reference
- Continuous Learning: Quickly learn and stay up-to-date with a variety of websites and software programs to provide comprehensive support
Preferred Qualifications
Previous experience in providing software and website support is desired
Benefits
This is a remote position
This job is filled or no longer available
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