Greenshades Software is hiring a
Technical Support Agent, Remote - Worldwide

Summary

As a Technical Support Agent at Greenshades Software, you will provide exceptional customer service via multiple channels to resolve technical issues and ensure client satisfaction. This is a remote position.

Requirements

• Customer service experience is required
• Strong computer skills with the ability to troubleshoot technical issues effectively
• Proficiency in proper spelling, punctuation, and grammar when writing emails
• Excellent communication skills on the phone, with a friendly and patient demeanor
• Self-motivated and reliable, with a strong commitment to client satisfaction
• Ability to quickly learn and navigate various websites and software programs

Responsibilities

• Client Satisfaction: Maintain and enhance the company's reputation by delivering exceptional customer service and ensuring client satisfaction
• Multichannel Support: Provide timely and effective support to clients through email, phone, and live chat channels
• Client Engagement: Schedule and conduct client walkthroughs or training sessions as requested to ensure clients are proficient in using our software and website resources
• Technical Issue Resolution: Assist clients in resolving technical issues related to our software and website resources
• Documentation: Maintain accurate records of client interactions and technical issues, documenting solutions and insights for future reference
• Continuous Learning: Quickly learn and stay up-to-date with a variety of websites and software programs to provide comprehensive support

Preferred Qualifications

Previous experience in providing software and website support is desired

Benefits

This is a remote position